AS our home page states " WE are here for the pursuit of YOUR HAPPINESS" if you are unhappy or unsatisfied in any way with your purchase from usexydevillingerie-plus.com we will gladly give full refund or exchange under the following terms and conditions:

*All returns if  there is a discrepancy in the order ,it must be reported within 3 days of receipt of goods

*all returns must be reported within 7 days within receipt of goods

*All returns must be accompanied with original receipt;

*Products must be returned within 14 days of receipt;

 *All returned products must be unused , undamaged and in their original packaging; It is illegal to return intimate apparell after it is worn, for your safety as our customer so you do not get an item that someone else has worn.

*where  items are  returned or exchanged for any reason other than faulty goods, or wrong item sent, postal delivery charges will not be refunded and exchange postage costs will be at the customers expense. Please include  any forward postage costs with your return;

* Under no circumstance can  you return an item without exchange if you qualified for Free Shipping .You can appreciate the cost of shipping from manufacturer, my margins would not allow me to offer such an amazing thing as Free Shipping Unless I can keep the order over $200USD

*If the item you received from us was faulty in any way, please inform us at the time of return whether you would like a refund or replacement; and

*In the case of faulty items,Usexydevillingerie-plus.com will provide a full refund  on item price or exchange for another item, this is by our terms and conditions  as manufacturers do Guarantee quality of their product. Returned goods should be addressed to: Returns, Ivan hoffmann, usexydevillingerie-plus.com, 59 traline road, Glasshouse Mountains, Queensland, Australia, 4518